Customer-Service Executives in Financial Services and Telecommunications
Average annual salary, bonus range and total cash compensation*
| Compensation element |
Director of customer-service call-center operations |
Head of customer-service call-center operations** |
||
|
Financial services |
Telecommunications/ |
Financial services |
Telecommunications/ |
|
| Average salary | $145,000 | $130,000 | $210,000 | $167,100 |
| Base salary range | $100,000-175,000 | $90,000-175,000 | $150,000-300,000 | $123,800-210,500 |
| Average bonus | — | 35% | — | 44% |
| Bonus range | 25-50% | 25-40% | 40-70% | 30-100% |
| Stock options range | 15,000-45,000 options | 7,000-11,000 options (may also include $42,100 in incentive stock grants) | 10,000-75,000 options (may also include long-term incentives and three- to four-year vesting period, worth $100,000-200,000) | 9,000-25,000 options (may also include $55,000 in incentive stock grants) |
| Average total cash (base and bonus) | $195,750 |
$175,500 (excludes stock grants) |
$350,000 |
$240,624 (excludes stock grants) |
* Company revenues exceeding $1 billion annually.
** U.S. operations only.
Source: “Customer Service Executive Compensation Survey,” 2001, The Broadmoor Group, L.L.C., Dallas.